New request
Use the Request Help form for new issues, planned projects, infrastructure questions, or anything that needs initial scoping.
- Best for first contact
- Creates a clear starting record
- Helps capture urgency, affected systems, and location
Support
Support options for new and existing requests.
Start new requests with the Request Help form so JRC has the right scope, urgency, location, and contact details. If you already have an active ticket, the support portal is available for updates and follow-up replies.
Existing ticket
Use the support portal when a ticket already exists and you want to check updates or continue the conversation.
- View active ticket updates
- Reply to the existing support thread
- Keep follow-up details connected to the right request
Security reminder
Do not send passwords, recovery codes, API keys, VPN secrets, private health information, or sensitive customer records through the request form, portal, or email. If secure access is needed, JRC will coordinate an appropriate method after initial contact.
Not sure which option to use?
For most new work, start with Request Help. For an existing ticket, use the support portal. Email remains available for quick follow-up when needed.
Email JRCjeremiah@jeremiahrobertsonconsulting.comInclude the ticket number if your message is about an existing request.