JRCJeremiah Robertson Consulting

Services

Practical IT support for the systems your business relies on.

JRC helps small businesses, local organizations, and focused home-office setups with both immediate troubleshooting and planned infrastructure work. The goal is simple: get the right things working, document what changed, and reduce the chance of the same issue coming back.

Support areas

These categories cover common needs, but real-world IT issues often cross boundaries. If you are not sure where your issue fits, start with the request form and describe what is happening.

Network, Wi‑Fi & Remote Access

Troubleshooting and planning for unreliable Wi‑Fi, wired networks, internet connectivity, VPN access, routing, and secure remote-work connections.

  • Unreliable Wi‑Fi or dead spots
  • Internet, routing, and switching issues
  • VPN and secure remote-work access
  • Ubiquiti, Extreme, Cisco, and similar network environments

Microsoft 365, Identity & Endpoints

Help with Microsoft 365, Active Directory, DNS, DHCP, user access, workstation issues, endpoint cleanup, and policy problems that slow people down.

  • Microsoft 365 and email support
  • Active Directory, DNS, DHCP, and user access
  • Windows workstation and endpoint issues
  • Group Policy and endpoint management cleanup

Servers, Virtualization & Backups

Support for Windows and Linux servers, VMware, Hyper‑V, Proxmox, storage, backups, and the systems behind daily business operations.

  • Windows and Linux server support
  • VMware, Hyper‑V, and Proxmox environments
  • SAN/NAS/storage and backup planning
  • Backup verification and recovery readiness

Security Cleanup & Practical Risk Reduction

Malware cleanup, suspicious-behavior review, access cleanup, endpoint protection guidance, patching basics, and documentation that supports safer operations.

  • Malware and suspicious activity review
  • Access cleanup and account hygiene
  • Endpoint protection and patching guidance
  • Practical hardening without unnecessary complexity

Projects, Moves & Infrastructure Planning

Planning and support for office moves, upgrades, migrations, vendor/product decisions, infrastructure projects, and phased improvements that reduce future surprises.

  • Office moves and infrastructure upgrades
  • Migration planning and execution support
  • Product and vendor selection assistance
  • Documentation and phased project planning

Home Office & Local Support

Focused help for home offices, remote workers, and local residents with Wi‑Fi, connectivity, secure access, and practical computer or device issues when the scope is a good fit.

  • Home-office Wi‑Fi and internet troubleshooting
  • Remote-work and VPN access help
  • Computer cleanup, security review, and practical advice
  • Focused local support for issues that fit JRC’s experience

How JRC approaches support

Good IT work starts with understanding the issue, the risk, and the business impact before changing systems. JRC favors clear communication, least-disruptive troubleshooting, secure defaults, and documentation that makes future support easier.

  • Understand the problem. Identify symptoms, affected users, systems, urgency, and recent changes.
  • Fix what is needed. Use practical, reversible steps where possible instead of random changes.
  • Document the result. Summarize what was found, what changed, and what should be watched next.