Support areas
These categories cover common needs, but real-world IT issues often cross boundaries. If you are not sure where your issue fits, start with the request form and describe what is happening.
Network, Wi‑Fi & Remote Access
Troubleshooting and planning for unreliable Wi‑Fi, wired networks, internet connectivity, VPN access, routing, and secure remote-work connections.
- Unreliable Wi‑Fi or dead spots
- Internet, routing, and switching issues
- VPN and secure remote-work access
- Ubiquiti, Extreme, Cisco, and similar network environments
Microsoft 365, Identity & Endpoints
Help with Microsoft 365, Active Directory, DNS, DHCP, user access, workstation issues, endpoint cleanup, and policy problems that slow people down.
- Microsoft 365 and email support
- Active Directory, DNS, DHCP, and user access
- Windows workstation and endpoint issues
- Group Policy and endpoint management cleanup
Servers, Virtualization & Backups
Support for Windows and Linux servers, VMware, Hyper‑V, Proxmox, storage, backups, and the systems behind daily business operations.
- Windows and Linux server support
- VMware, Hyper‑V, and Proxmox environments
- SAN/NAS/storage and backup planning
- Backup verification and recovery readiness
Security Cleanup & Practical Risk Reduction
Malware cleanup, suspicious-behavior review, access cleanup, endpoint protection guidance, patching basics, and documentation that supports safer operations.
- Malware and suspicious activity review
- Access cleanup and account hygiene
- Endpoint protection and patching guidance
- Practical hardening without unnecessary complexity
Projects, Moves & Infrastructure Planning
Planning and support for office moves, upgrades, migrations, vendor/product decisions, infrastructure projects, and phased improvements that reduce future surprises.
- Office moves and infrastructure upgrades
- Migration planning and execution support
- Product and vendor selection assistance
- Documentation and phased project planning
Home Office & Local Support
Focused help for home offices, remote workers, and local residents with Wi‑Fi, connectivity, secure access, and practical computer or device issues when the scope is a good fit.
- Home-office Wi‑Fi and internet troubleshooting
- Remote-work and VPN access help
- Computer cleanup, security review, and practical advice
- Focused local support for issues that fit JRC’s experience