Break-Fix: Old Way
- You call when something breaks
- Unpredictable, per-incident bills
- No visibility into your systems
- Vendor and software decisions on your own
- Every problem feels like a crisis
Managed IT Services
Predictable IT. Fixed monthly cost. No surprises.
Most small businesses deal with IT reactively — something breaks, someone calls for help, and an unpredictable bill follows. JRC Managed Services flips that model. For a flat monthly rate, your systems are monitored, patched, and supported before problems become outages. You get a dedicated IT partner without the cost of a full-time employee.
Proactive beats reactive every time.
Managed services gives small businesses a calmer support model, clearer budgeting, and better visibility into the systems people depend on every day.
Managed Services: JRC Way
- Issues caught before they affect you
- Flat monthly rate — budget with confidence
- Monthly reports and ongoing documentation
- Guidance and recommendations included
- Calm, consistent support from someone who knows your systems
Three tiers. One trusted partner.
Choose the level of coverage that fits your business. All tiers include remote support and are available to businesses in southeast North Dakota, northern South Dakota, and nationwide.
JRC Monitor
“We watch it so you don't have to.”
- 24/7 remote monitoring of endpoints, servers, and network devices
- Automated patch management for Windows OS and third-party applications
- Monthly health and patch summary report
- Business-hours alert response
- Antivirus/EDR status monitoring with a client-supplied license, or available as an add-on
JRC Essentials
“Proactive IT management for businesses that can't afford downtime.”
- Everything in JRC Monitor
- Microsoft 365 license management and administration
- Help desk support — up to 2 hours per user per month, remote
- Backup monitoring with monthly restore verification
- User onboarding and offboarding
- Quarterly security baseline review
- Priority response — 4-hour SLA during business hours
JRC Managed
“Your outsourced IT department.”
- Everything in JRC Essentials
- Unlimited remote help desk support
- Server and virtualization management for VMware, Hyper-V, and Proxmox
- VPN and remote access management
- Microsoft 365 security and advanced configuration management
- IT environment documentation including network diagrams, runbooks, and asset inventory
- Quarterly Business Review by virtual meeting
- 2-hour response SLA during business hours
Need something specific? Add it to any plan.
These services can be added to any managed tier, or purchased standalone for existing clients.
Backup-as-a-Service (BaaS)
From $35/server/month — see plans below
Microsoft 365 Licensing (CSP)
License cost + margin, billed monthly
Security Awareness Training
$5–8/user/month
Extra Help Desk Hours
$100–125/hour block purchase
New Employee IT Onboarding
$150–250/user one-time
Annual IT Security Assessment
$750–1,500 one-time
After-Hours / Weekend Coverage
Custom quote
Infrastructure or Migration Projects
$125–150/hour
Backup-as-a-Service Plans
Base pricing includes a monthly storage allotment per server. Storage is measured as compressed, deduplicated backup size.
BaaS Basic
Monthly Price: $35/server/month
Included Storage: Up to 50GB
Overage Rate: $0.10/GB over
BaaS Standard
Monthly Price: $55/server/month
Included Storage: Up to 250GB
Overage Rate: $0.08/GB over
BaaS Professional
Monthly Price: $85/server/month
Included Storage: Up to 1TB
Overage Rate: $0.06/GB over
Backup Service Terms
- Storage allotment is measured as compressed, deduplicated backup size — not raw source data size
- Overage is billed monthly based on average storage consumed during that billing period
- Clients will be notified when usage reaches 80% of their included allotment before overage charges apply
- Pricing covers one backup destination (cloud target); additional destinations are quoted separately
- Retention policy (number of versions and days retained) directly affects storage consumption and must be agreed upon in writing at signup — standard retention is 30 days; longer retention periods may require a higher plan or additional storage
- Restore labor is not included — restores are billed at JRC's standard hourly rate unless the client is on the JRC Managed (Tier 3) plan
Built for businesses that need IT to just work.
JRC Managed Services is designed for small and mid-sized organizations that don't have internal IT staff — or that have outgrown the break-fix model. If any of these sound familiar, managed services is worth a conversation:
- You've had an unexpected IT problem that cost you hours or days of productivity
- You're not sure your backups are actually working
- You're managing Microsoft 365 on your own and it's getting complicated
- You need IT support but can't justify a full-time hire
- You're a growing business and want IT that grows with you
In-person support available across southeast North Dakota and nearby northern South Dakota. Remote managed services available to businesses across the United States.
Not sure which tier fits? Let's talk.
Every business is different. If you're not sure where to start, reach out and describe what you're working with — number of users, what systems you're running, and what's giving you the most headaches. JRC will give you a straight answer on what makes sense, without a sales pitch.